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User authentication

  • Contents:
  • Are you really who you say you are? Authentication allows us to verify that.
  • The best authentication experiences are frictionless and provide an easy way for users to regain access to their accounts if they forget their authentication credentials.

Authentication Methods

Digital Key

  • Allows hotel guests access to their rooms in place of a key card.
  • Built into the Honors app and enabled at select properties.


  • Available on Android and iOS.
  • Uses native biometric functionality to give users access to their Honors account.

Login Form

  • Used across platforms.
  • Consists of a form with two text entry fields for username/email and password.


UX Guidelines
  • Make it very easy for a user to be authenticated. Always ask for the minimum amount of information required to authenticate a user, unless the user has enabled additional layers of security such as two-factor authentication.
  • Leverage a platform’s native functionality such as fingerprint authentication on mobile devices.
  • Clearly show when authentication fails. Use clear concise error messaging to show validation errors.


Version History

Date/Time of ChangeWho Made the ChangeChange Details
May. 08 2017 5:07pm Initial content entry