Are you really who you say you are? Authentication allows us to verify that.
The best authentication experiences are frictionless and provide an easy way for users to regain access to their accounts if they forget their authentication credentials.
Authentication Methods
Digital Key
Allows hotel guests access to their rooms in place of a key card.
Built into the Honors app and enabled at select properties.
Make it very easy for a user to be authenticated. Always ask for the minimum amount of information required to authenticate a user, unless the user has enabled additional layers of security such as two-factor authentication.
Leverage a platform’s native functionality such as fingerprint authentication on mobile devices.
Clearly show when authentication fails. Use clear concise error messaging to show validation errors.
